Tuition fee EU nationals (2025/2026)
Tuition fee non-EU nationals (2025/2026)
Programme Structure for 2025/2026
| Curricular Courses | Credits | |
|---|---|---|
| 1st Year | ||
|
Logistics System in Healthcare Organizations
3.0 ECTS
|
Parte Escolar > Mandatory Courses | 3.0 |
|
Finance for Executives
3.0 ECTS
|
Parte Escolar > Mandatory Courses | 3.0 |
|
Management of Health Units
6.0 ECTS
|
Parte Escolar > Mandatory Courses | 6.0 |
|
Innovation in Healthcare Technologies
3.0 ECTS
|
Parte Escolar > Mandatory Courses | 3.0 |
|
Health Economics and Politics
6.0 ECTS
|
Parte Escolar > Mandatory Courses | 6.0 |
|
Team Leadership and Conflict Management
3.0 ECTS
|
Parte Escolar > Mandatory Courses | 3.0 |
|
Organizational Happiness, Well-Being and Humanization
3.0 ECTS
|
Parte Escolar > Optional Courses | 3.0 |
|
Epidemiology
3.0 ECTS
|
Parte Escolar > Optional Courses | 3.0 |
|
Health Marketing
3.0 ECTS
|
Parte Escolar > Optional Courses | 3.0 |
|
Health and Network Communication
3.0 ECTS
|
Parte Escolar > Optional Courses | 3.0 |
|
Quality Management in Health
3.0 ECTS
|
Parte Escolar > Optional Courses | 3.0 |
|
Management Control for Executives
6.0 ECTS
|
Parte Escolar > Optional Courses | 6.0 |
|
Ciberlaw
6.0 ECTS
|
Parte Escolar > Optional Courses | 6.0 |
|
Big Data and Business Analytics
6.0 ECTS
|
Parte Escolar > Optional Courses | 6.0 |
|
Clinical Governance
3.0 ECTS
|
Parte Escolar > Optional Courses | 3.0 |
|
Artificial Intelligence in Healthcare
3.0 ECTS
|
Parte Escolar > Optional Courses | 3.0 |
|
Project Work in Applied Management in Healthcare
30.0 ECTS
|
Final Work | 30.0 |
Logistics System in Healthcare Organizations
At the end of the course students should:
A)Know the basic dimensions of logistics and supply chain management (SCM);
B)Understand the healthcare contexts where one should apply the basic dimensions of logistics and supply chain management;
c) Recognize the tangible and intangible logistics systems in healthcare contexts;
D) Know the fundamentals of: supplier qualification; distribution systems and warehouse systems in healthcare contexts;
E)Know the main topics in terms of capacity in health units
1. Logistics and Supply Chain Management
2. Supplier Qualification and Sourcing Principles
3. Distributions Systems and General Warehouse Principles in Healthcare Systems; Inventory Management in Healthcare Systems
4. Capacity and Layout
ongoing evaluation requires a minimal presence in 60% of the classes time and includes the accomplishment of: Participation in class - 20%; An individual test - 80% and a minimum score of 10 points.
The assessment is performed in two phases. The 1rst phase the participant will be in the continuous evaluation system. the 2nd phase it corresponds to a final exam that will represent 100% of the final score obtained, in this case it will not be considered the continuous evaluation result.
- Carvalho, José Crespo de; Ramos, Tânia - Logística na Saúde (2019), 4ªEdição, Edições Sílabo;
- Grabam, Mark - Lean Hospitals (2009), CRC BOOKS;
- Christopher, Martin - Logistics and Supply Chain Management (2011), Pitman Publishing
Finance for Executives
At the end of the course, students should be able to:
1. Explain the main concepts of time value of money and be able to compare cash flows with different maturities;
2. To describe the concept of business profitability, liquidity and solvency and to compute and analyze the most relevant economic/financial ratios and indicators;
3. To understand and compute de concept of working capital and liquidity indicator and to link it with the firm's financial condition
4. Use the fundamental techniques of capital budgeting evaluation;
1. Time value of money;
2. Financial analysis;
3. Economic analysis and value added;
4. Capital budgeting;
1) Periodical evaluation: individual work 60% and group work -40%.
Requires a minimum of 10 points in the final classification and at least 60% of attendance to classes;
2) Exam (1st sitting): written test (100%), requiring minimum 10 points to get approval;
3) Exam (2nd sitting): written test (100%), requiring minimum 10 points to get approval.
Scale: 0-20 points.
Gomes Mota, A., Barroso, C., Soares, H. e Laureano, L., "Introdução às Finanças - Fundamentos de Finanças com Casos Práticos Resolvidos e Propostos", Edições Sílabo, Lisboa,
Gomes Mota, A. e Custódio, C., "Finanças da Empresa", Booknomics.
Damodaran - Corporate Finance, Wiley
Brealey, Myers e Allen - Princípios de Finanças Empresariais, McGraw Hill
Management of Health Units
At the end of this unit`s term, the student must be able to:
LG 1. Characterization of health organizations
LG 2. To diagnose an health organization
LG 3. Design a project of organizational change
Syllabus:
1-Institutional and market dimensions
2-Organizational structure.
3- Organizational Culture
4-Organizational diagnosis: An integrated Approach. Management of people processes, innovation and results
5-Strategies: Participative, transformational, telling and forcing
In addition to strict compliance with the program regulation, the periodical evaluation method requires a minimum class attendance of 60% and:
- An assignment (individual or in group) with a weight of 40%;
- An individual test, with a weight of 60% and a minimum grade of 10 points.
Alternatively, the final exam, similarly to phase two exams, will account for 100% of the final grade, disregarding the periodical assessment component.
- Porter, M., Teisberg, E. (2006) Redefining Health Care - Creating Value-Based Competition on Results. Harvard Business School Press.
- Johnson, J.; Rossow, C. (2017). Health Organizations: Theory, Behavior, and Development. Jones & Bartlett Learning, LLC.
-Cameron K., Quinn R. (2011). Diagnosing Changing Organizational Culture. John Wiley & Sons.
Henry Mintzberg (2017 ) Managing the myths of health care. Berrett-koehler Publishers
- Wheelen, T., Hunger, J. (2012) Strategic Management and Business Policy: Toward Global Sustainability. Pearson
- Liu, Y., Perrewé P. (2005). Another look at the role of emotion in the organizational change: A process model. Human Resources Management Review, 15, 263-280.
Innovation in Healthcare Technologies
1. Identify the main technologies including hardware components commonly used in healthcare and the relations with smart systems such as smart city.
2. Understand and formulate the requirements for the particular healthcare smart system including elements such as accuracy, reproducibility, reliability but also about interoperability and usability.
3. Acquire knowledge about the main standards for data communication, data storage in healthcare..
4. Acquire knowledge about the main software technologies and implementation associated with smart healthcare and also related the development of virtual and augmented reality environments used for healthcare and data representation.
5. Put innovative solutions in action and be able to write a patent starting from own solutions for healthcare.
- Wearable sensors and ubiquitous computing for health status monitoring: Novel Sensing Technologies printed, flexible, biodegradable and biocompatible electronics; body sensor network
- Smart or implantable device for healthcare: Implantable sensors, smart pills, Implantable drug delivery
- Mobile application for diagnostics and treatment
- New smart environments and objects for physical rehabilitation: remote sensing systems, virtual reality, augmented reality, robots and exoskeleton for physiotherapy train support;
- At-home or portable diagnostics: Hospital-level diagnostics in the home, smart assistive technology;
- Electronic Health Record and Machine Learning: standards for EHR data, information, functionality, and interoperability. HL7 Electronic Health Record (EHR). Software tools for electronic health record, new big data set developments, and big data analytics.
- Case study: innovative solution for healthcare and realization of a draft patent.
In addition to strict compliance with the program regulation, the periodical evaluation method requires a minimum class attendance of 60% and:
- An assignment (individual or in group) with a weight of 30%;
- An individual test, with a weight of 70% and a minimum grade of 10 points.
Alternatively, the final exam, similarly to phase two exams, will account for 100% of the final grade, disregarding the periodical assessment component.
- Tim Benson and Grahame Grieve, Principles of Health Interoperability: SNOMED CT, HL7 and FHIR (Health Information Technology Standards), Springer 2016
- Homero Rivas and Katarzyna Wac, Digital Health: Scaling Healthcare to the World (Health Informatics), Springer 2017;
- Octavian Postolache, Patent Elaboration Guide, ISCTE, 2017;
- Octavian Postolache, Innovation in Healthcare Technologies ISCTE 2017;
Health Economics and Politics
At the end of this learning unit's term, the student must be able:
LG1: To use economic concepts to understand the health sector
LG2: To present methodologies for economic evaluation of health care programmes.
Part A: Introduction
Part B: Key Issues in Health Economics
Part C: Applied Economics for Health Decision Making (I): issues in health care production
Part D: Applied Economics of Health Decision Making (II): Economic Evaluation of Health Programs
In addition to strict compliance with the program regulation, the periodical evaluation method requires a minimum class attendance of 60% and:
- An assignment (individual or in group) with a weight of 30%;
- An individual test, with a weight of 70% and a minimum grade of 10 points.
Alternatively, the final exam, similarly to phase two exams, will account for 100% of the final grade, disregarding the periodical assessment component.
Morris, S., N. Devlin, D. Parkin e A. Spencer (2012), Economic Analysis in Health Care, John Wiley&Sons.
Crespo, N. e N. Simoes (2021). ?Uma Viagem ao Mundo das Ideias Económicas - 100 questões para entender a economia?, Actual Editora (Lisboa, Portugal
Drumond, M., G. Torrance, B. O'Brien e G. Stoddart (2003), Methods for the Economic Evaluation of Health Care Programmes, Oxford University Press.
Team Leadership and Conflict Management
At the end of this unit`s term, the student must be able to understand the concepts to:
LG 1. Describe the leadership concept in health organizations.
LG2. Describe the link between leadership and organizational culture.
LG3. Identify factors that support team building.
LG4. Identify management conflicts strategies;
Syllabus
1. Leadership and management in health organizations.
2. Leadership profiles and organizational culture.
3. Team building.
4. Commitment and Motivation. 5.Conflict and Negotiation
In addition to strict compliance with the program regulation, the periodical evaluation method requires a minimum class attendance of 60% and:
- An assignment (individual or in group) with a weight of 50%;
- An individual test, with a weight of 50% and a minimum grade of 10 points.
Alternatively, the final exam, similarly to phase two exams, will account for 100% of the final grade, disregarding the periodical assessment component.
2016 by Donna Weiss and Felice Tilin
The Interprofessional Health Care Team: Leadership and Development
2014 by Beaufort Longest Jr. Ph.D. FACHE and Kurt Darr J.D. FACH
Managing Health Services Organizations and Systems
2013 by Michael Maccoby and Clifford L. Norman
Transforming Health Care Leadership: A Systems Guide to Improve Patient Care, Decrease Costs, and Improve Population Health
It will be given in the classes
Organizational Happiness, Well-Being and Humanization
LG1 - Identify Well-being and Happiness at work as a true imperative of success and sustainability in modern organizations
LG2 - Appropriate the basic concepts Humanizing Organizations, Happiness, Well Being and Stress at work
LG3 - Identify some practices and strategies to improve humanization in organizations.
1. Organizational Humanization and Happiness at work
1.1. Framing the theme in Health at work
1.2. Organizational Humanization as un heuristic model of health and quality of life in the workplace
1.3. Bem-estar e felicidade no trabalho
2. Subjective Positive States in the workplace
2.1. Concept and theoretical models
2.2. Causes, indicators and consequences of well-being and stress experience at work
3. Happiness and Well-being at work Management
3.1. Concept and measurement indicators of Well-being and Happiness
3.2. To diagnose workplace disruptive stress and to evaluate workplace stress management: diagnosing and auditing
3.3. Strategies of workplace negative stress prevention and management and well-being promotion
3.3.1. Organizational strategies
3.3.2. Individual strategies
4. Elaboration of a stress and well-being management plan.
- Individual exam – 100%
BibliographyBakker, A. B., Demerouti, E., & Sanz-Vergel, A. (2023). Job demands–resources theory: Ten years later. Annual Review of Organizational Psychology and Organizational Behavior, 10, 25-53. Blustein, D. L., Lysova, E. I., & Duffy, R. D. (2023). Understanding decent work and meaningful work. Annual Review of Organizational Psychology and Organizational Behavior, 10(1), 289-314. Caetano, António & Silva, S.A. (2011). Bem-estar e saúde no trabalho . In Lopes, M. P. Ribeiro, R. B., Palma, P. J. e Cunha, M. P. (Ed.), Psicologia Aplicada. (pp. 0-0). Lisboa: Recursos Humanos Editora. Chari, R., Sauter, S. L., Sayers, E. L. P., Huang, W., Fisher, G. G., & Chang, C. C. (2022). Development of the national institute for occupational safety and health worker well-being questionnaire. Journal of Occupational and Environmental Medicine, 64(8), 707. Guest, D. E. (2017). Human resource management and employee well-being: towards a new analytic framework. Human Resource Management Journal, 27: 22-38. Hassard, J., Teoh, K. R. H., Visockaite, G., Dewe, P., & Cox, T. (2018). The cost of work-related stress to society: A systematic review. Journal of Occupational Health Psychology, 23(1), 1-17. Karasek, R, Theorell, T (1990). Healthy Work. Basic Books. Kelloway, E. K., Dimoff, J. K., & Gilbert, S. (2023). Mental health in the workplace. Annual Review of Organizational Psychology and Organizational Behavior, 10(1), 363-387. Nielsen,K, Nielsen,M.B., Ogbonnaya,C., Känsälä,M., Saari,E. & Isaksson,K. (2017) Workplace resources to improve both employee well-being and performance: A systematic review and meta-analysis, Work & Stress,31:2, 101-120. Rosenbaum, E., Grossmeier, J. Imboden,M., & Noeldner, S. (2020) "The HERO Health and Well-Being Best Practices Scorecard in Collaboration With Mercer (HERO Scorecard). American Journal of Health Promotion, 34(3), 321-323 Schaufeli, W. B. (2017). Applying the Job Demands-Resources model. Organizational Dynamics, 2(46), 120-132. Silva, A.J. (2020). Emoções e bem-estar no trabalho. In António Caetano, José Maria Carvalho Ferreira, José Gonçalves das Neves (Ed.), Psicossociologia das organizações: fundamentos e aplicações. (pp. 179-197). Lisboa: Edições Silabo . Schulte, P. A., Sauter, S. L., Pandalai, S. P., Tiesman, H. M., Chosewood, L. C., Cunningham, T. R., ... & Howard, J. (2024). An urgent call to address work‐related psychosocial hazards and improve worker well‐being. American journal of industrial medicine, 67(6), 499-514. Sonnentag, S., Tay, L., & Nesher Shoshan, H. (2023). A review on health and well‐being at work: More than stressors and strains. Personnel Psychology, 76(2), 473-510. Tetrick, L. E., Quick, J. C. E., Ford, M. T., & Fisher, G. G. (2024). Handbook of occupational health psychology.. American Psychological Association. von Thiele Schwarz, U., Nielsen, K., Edwards, K., Hasson, H., Ipsen, C., Savage, C., ... & Reed, J. E. (2021). How to design, implement and evaluate organizational interventions for maximum impact: The Sigtuna Principles. European Journal of Work and Organizational Psychology, 30(3), 415-427.
Seligman, M.E.P., Seligman, M.E.P. (2011). Flourish: A Visionary New Understanding of Happiness. New York: Free Press., 2011, nullPirson, M., Pirson, M. (2017). Humanity Management. New York, NY: Cambridge University Press., 2017, nullHesketh, I. & Cooper, C., Hesketh, I. & Cooper, C. (2019). Wellbeing at Work. New York, NY: CIPD, Kogan Page, 2019, nullDay, A., & Nielsen, K., Day, A., & Nielsen, K. (2017). What Does Our Organization Do to Help Our Well-Being? Creating Healthy Workplaces and Workers. In, N. Chmiiel, F. Fraccaroli & M. Sverke (Eds). An introduction to work and organizational psychology: An international perspective, 295- 314. Wiley & Sons, 2017, nullBarling, J. (2023). Brave New Workplace: Designing Productive, Healthy, and Safe Organizations. Oxford University Press
Epidemiology
1.Identify the concepts and methods of Epidemiologic Science
2.Characterize the principles of epidemiological surveillance
3. Apply epidemiological principles to health planning and prevention and control of diseases.
4.Apply epidemiological principles to the evaluation of health policies
1 General Epidemiology:
Introduction. Concepts and application of epidemiology
2. Epidemiological surveillance: Principles concepts and methods applied to infectious diseases and chronic diseases with more prevalence in Portugal and in Health Programs surveillance .
3. Descriptive and Analytic Epidemiology
Epidemiology: Research studies applied to Health decision .
4.Epidemiology and the evaluation of Health Policies .
5. Epidemiology and Health Administration
Ongoing evaluation requires a minimal presence in 60% of the classes time and includes the accomplishment of:
- An individual test- 100% and a minimum score of 10 points.
The assessment is performed in two phases. 1st- the participant will be in the continuous evaluation system. 2nd - it corresponds to a final exam that will represent 100% of the final score obtained, in this case it will not be considered the continuous evaluation result.
Rothman, Kenneth J. (2012). Epidemiology: An Introduction. Oxford.
Gouda, Pawels (2014). The science of epidemiology and the methods needed for public health assessments: a review of epidemiology textbooks.
Petitti - Meta -Analysis, Decision Analysis and Cost Effectiveness Analysis, 2nd ed.
Spasoff (1999). Epidemiology Methods for Health Policy.
Young (1998). Population health.
Gray (2010). Evidence -Based Healthcare.
Brownson/Petitti - Applied Epidemiology (pdf.)
Fletcher Robert, Fletcher S. (2005). Clinical Epidemiology.The Essentials. Lippincolt William&Wilkins, 4 th ed.
Department of Epidemiology School of Public Health, University of North Carolina at Chapell Hill, USA, Victor Schoenbach, 2000. www.epidemiolog.net
Schoenbach Victor J, Wayne D, Rosamond. Understanding the Fundamentals of Epidemiology-an evolving text.
Rothman Kenneth J, Geenland Sander (2008). Modern Epidemiology.Timothy L Lash, 3rd ed.,Lippincolt William&Wilkins.
Gordis, L. (2008). Epidemiology. Barnes & Noble.
Beaglehole R, Bonita R, Kjellstrom T. (2010). Basic Epidemiology. World Health Organization,2nd ed.
Aschengrau, A. & Seage III G.R. (2008). Essentials of Epidemiology in Public Health. Jones and Barthett Publishers.
Health Marketing
- Understand the nature and complexity of communication in organizations and health promotion programs;
- Identify and manage the diverse realities of health communication;
- Identify the importance of the brand as a competitive value in health;
- developing awareness to achieve effective communication in the health organizations;
- understanding and managing realities of marketing and communication in the health organizations;
- Understand the ethical implications of health marketing and communication;
- The importance of marketing in health
- The Brand-Driven Health Marketing Strategy
- The importance of communication at all levels of Health
- Communication problems in teams and health organizations
- Interpersonal communication in the health professions
- Patient-centered approach as a way to minimize the miscommunication between healthcare professionals and patients
- Strategic management and communication in health organizations (lecture)
- Public interventions and professional communication (seminar)
- Ethical Implications of Health Communication
Ongoing evaluation requires a minimal presence in 60% of the classes time and includes the accomplishment of: An individual or group work - 30%;
- An individual test - 70% and a minimum score of 10 points.
The assessment is performed in two phases. In 1st phase the participant will be in the continuous evaluation system. The 2nd phase it corresponds to a final exam that will represent 100% of the final score obtained, in this case it will not be considered the continuous.
- Crawford, Brown. Fast healthcare: Brief communication, traps and opportunities. Patient Education and Counseling 82 (2011) 3-10
- Pina, JA. Apresentações que falam por si. Lidel - Ed.Técnicas, Lisboa, 2011.
- O'Toole, G. Communication: Core interpersonal skills for health professionals, 2nd Ed. Churchill Livingstone, Elsevier Australia, 2012.
- Mena, R. e Aguiar, P. Health Care Marketing - Como criar, gerir e melhorar uma estratégia de marketing de saúde centrada nas pessoas, Texto Editores Lda, Alfragide, 2016.
- Silverman J, Kurtz S, Draper J. Skills for Communicating with Patients. 2a ed. [S.l]: Radcliffe Publishing; 2008.
- Gillespie, Chaboyer et al. The impact of organisational and individual factors on team communication in surgery: A qualitative study. International Journal of Nursing Studies 47 (2010) 732-741.
- Sinek, Simon. Start With Why. Penguin Books, 2009.
customer-driven health system, John Wiley & Sons, San Francisco, 2008.
- Kotler, P., Shalowitz, J, Stevens, R.J., Strategic marketing for health care organizations: building a
- Maxwell, Jonh C. Todos Falam, Poucos Comunicam. Smartbook, Lisboa, 2010.
Health and Network Communication
- Grasping the significance of differences between theoretical and social context in the Age of Information and Network;
- Encourage research in the health sector, including on the social impact of the Internet and related technologies;
1. Communication in Health, Communication of health or Communication and Health?
2. The importance of communication and ICT in the field of public health
3. Health in the Information Age: citizens, content and social networks
4. ICT in health: empowerment and autonomy of citizens?
5. Health in the Information Age: professionals and institutions
In addition to strict compliance with the program regulation, the periodical evaluation method requires a minimum class attendance of 60% and:
- An assignment (individual or in group) with a weight of 30%;
- An individual test, with a weight of 70% and a minimum grade of 10 points.
Alternatively, the final exam, similarly to phase two exams, will account for 100% of the final grade, disregarding the periodical assessment component.
Eysenbach, G. (2001), What is e-health?, Journal of Medical Internet Research, vol. 3, nº2 (http://www.jmir.org/2001/2/e20).
Espanha, Rita (2013). Informação e saúde - Tecnologia e acompanhamento disponível em http://www.ffms.pt/estudo/462/informacao-e-saude
Espanha, Rita et al. (2012), Os Portugueses, a saúde e a Internet, Lisboa: Fundação Calouste Gulbenkian.
Espanha, Rita (2010), ?Tecnologias de Informação e Comunicação na Saúde?, in Jorge Simões (coord.), 30 anos do Serviço Nacional de Saúde ? Um percurso comentado, Coimbra: Almedina.
Espanha, Rita (2009), Saúde e comunicação numa sociedade em rede. O caso português, Lisboa: Monitor.
Abdelmaleck, A.A (1999), ?As representações sociais da Saúde e da doença?, in Ciências Humanas e Cuidados de Saúde: Manual para Profissionais de saúde, Lisboa: Instituto Piaget, pp. 205 ? 239.
Norris, Bill (1999), ?Keynote presentation - Media as a determinant of health? in Franklin Apfel, The Pen is as mighty as the surgeon's scalpel: improving health communication impact. London: Nuffield Trust (http://www.euro.who.int/document/e68240.pdf).
Netlleton, Sarah (2004), ?Health e-types? An analysis of everyday use of the Internet for health? in Information, Communication & Society, U.K., Routledge.
Murray, E. et all (2003), ?The Impact of Health Information on the Internet on Health Care and the Physician-Patient relationship: patient perceptions?, Journal of Medical Internet Research (http://www.jmir.org/2003/3/e17).
Loader, Brian D. (1997) (ed.) The Governance of Cyberspace: Politics, Technology and Global Restructuring. London: Routledge.
Kwankam, S. Yunkap (2004), What e-Health can offer. Bulletin of the World Health Organization: Perspectives, Geneva, pp. 800-801, (http://www.who.int/bulletin/volumes/82/10/797.pdf).
Kivits, Joëlle (2004), ?Researching the ?informed patient?: the case of Online Health Information Seekers?, in Information, Communication & Society, UK: Routledge.
Kelleher, David (2001), ?New social movements in the heath domain?, in Graham Scambler (org.), Habermas, Critical Theory and Health, Londres, Routledge, pp.119-142.
Katz, James E. e Ronald E. Rice (2002), Social Consequences of Internet Use: access, involvement, and interaction, Cambridge, MIT Press.
Katz, James, Ronald Rice and Sophia Acord (2006), ?Usos da Internet e de Tecnologias Móveis nos Sistemas de Saúde: Abordagens Sociais e Organizacionais num Contexto Comparativo?, in Gustavo Cardoso e Manuel Castells (Org.) (2006), A Sociedade em Rede ? Do Conhecimento à Acção Política, Lisboa: Imprensa Nacional Casa da Moeda.
Hyer, Randall N., Covello, Vincent T. (2005b), Effective media communication during public health emergencies: a WHO field guide, Geneva: World Health Organization (http://whqlibdoc.who.int/hq/2005/WHO_CDS_2005.31a_eng.pdf). involvement, and interaction, Cambridge, MIT Press.
Hyer, Randall N., Covello, Vincent T. (2005a), Effective media communication during public health emergencies: a WHO handbook, Geneva: World Health Organization (http://whqlibdoc.who.int/hq/2005/WHO_CDS_2005.31_eng.pdf).
Hinske, S, Ray, Pradeep (2006), Towards a global e-health framework for the support of pandemic control. The International Educational and Networking Forum for eHealth, Telemedicine and Health ICT. Luxembourg, The Med-e-Tel 2006 Proceedings (http://www.medetel.lu/download/2006/parallel_sessions/presentation/0407/Hinske.pdf).
Himanen, P., Torvalds L. & Castells M. (2001). The Hacker Ethic and the Spirit of the Information Age, London: Vintage.
Hardey, M. (1999), Doctor in the house: the Internet as a source of lay health knowledge and the challenge to expertise, in Sociology of Health & Illness, 21(6), 820-835.
Gebreel, Ashour Omar, Butt, John (1997), Making health messages interesting, World Health Forum, 18(1): 32-34 (http://whqlibdoc.who.int/whf/1997/vol18-no1/WHF_1997_18(1)_p32-34.pdf).
Garrido, Marcial Velasco, Kristensen, Finn Børlum, Nielsen, Camilla Palmhøj e Busse, Reinhard (2008), Health technology assessment and health policy-making in Europe, European Observatory on Health Systems and Policies, Observatory Studies Series No 14, World Health Organization (http://www.euro.who.int/InformationSources/Publications/Catalogue/20081113_1).
Fox, Susannah (2005), ?Health Information Online, Pew Internet and American Life Project?. (http://www.pewInternet.org/PPF/r/156/report_display.asp).
Figueras J., Mossialos E., McKee M., Sassi F. (1994), ?Health Care Systems in Southern Europe: is there a Mediterranean Paradigm??, in International Journal of Health Sciences, 5(4), pp.135-146.
Eng, Thomas R. (2001), The eHealth Landscape: A Terrain map of emerging information and communication technologies in health and health care. Princeton: The Robert Wood Johnson Foundation (http://www.informatics-review.com/thoughts/rwjf.html).
Collste, Göran, ?The Internet doctor and medical ethics Ethical implications of the introduction of the Internet into medical encounters?, Med Health Care Philos. 2002; 5(2):121-5. (http://www.ncbi.nlm.nih.gov/sites/entrez?cmd=Retrieve&db=PubMed&list_uids=12168987&dopt=Abstract).
Cardoso, Gustavo e Rita Espanha (coord.) (2007), Profissionais de Saúde na Era da Informação: Médicos, Enfermeiros e Farmacêuticos, Lisboa, CIES/ISCTE (relatório final e anexos).
Carapinheiro, Graça (2005), Saberes e poderes no hospital, Porto, Afrontamento.
Castells, Manuel (2002) A Era da Informação: Economia, Sociedade e Cultura ? A Sociedade em Rede, Lisboa, Fundação Calouste Gulbenkian
Calnan, Michael; Williams, Simon (1991), ?Style of life and the salience of health: an exploratory study of health related practices in households from differing socio-economic circumstances?, in Sociology of Health and Illness, 13(4), pp. 506 ? 529.
Butel, J. S. (2000), Simian virus 40, poliovirus vaccines, and human cancer: research progress versus media and public interests, Bulletin of the World Health Organization: the International Journal of Public Health, 78(2): 195-198 (http://www.who.int/bulletin/pdf/2000/issue2/0245.pdf).
Brodie, M. et alia (2000), ?Health information, the Internet, and the digital divide?, Health Affairs, Vol 19, nº 6, 255-265.
Baker, Laurence, Wagner, Todd, Singer, Sara e Bundorf, M. (2003), ?Use of the Internet and E-mail for Health Care Information ? results from a national survey?, in Journal of the American Medical Association, volume 289, nº 18.
Aston, Katie (1999), ?Communication - Yes, but does it work?? in Franklin Apfel, The Pen is as mighty as the surgeon's scalpel: improving health communication impact. London: Nuffield Trust (http://www.euro.who.int/document/e68240.pdf).
Andreassen, Hege K., et al (2007), ?European citizens' use of E-health services: A study of seven countries?, BioMed Central Ltd. (http://www.biomedcentral.com/1471-2458/7/53).
Ammenwerth, Elske, Iller, Carola e Mahler, Cornélia (2006), ?IT-adoption and the interaction of task, technology and individuals: a fit framework and a case study?, in BMC Medical Informatics and Decision Making.
Quality Management in Health
The main purpose of this unit is to enable students:
1.To explain the health quality systemic approach.
2.To describe the relation between quality management and processes of change and to identify the main constraints and obstacles;
3.To identify assessment and monitoring mechanisms of health systems and organizations;
4.To identify the health quality dimensions;
5.To describe the main quality management systems (QMS);
6.To describe the main quality improvement methodologies and tools;
7.To identify the leader quality organizations, international and national;
8.To explain the concept and role of risk management;
9.To describe the Patient Safety Movement, its objectives and to identify solutions and success cases.
1. Historical evolution and perspectives of the concept of health quality;
2. Certification and Accreditation programs;
3. Assessment and monitoring mechanisms of health systems and organizations;
4. Leadership and Quality in healthcare;
5. Quality continuous improvement tools and methodologies;
6. Healthcare quality Indicators: structure, process and outcomes;
7. National and international framework for Patient Safety;
8. Risk management: challenges and solutions;
9. Health literacy and patient safety.
In addition to strict compliance with the program regulation, the periodical evaluation method requires a minimum class attendance of 60% and:
- An assignment (individual or in group) with a weight of 20%;
- An individual test, with a weight of 80% and a minimum grade of 10 points.
Alternatively, the final exam, similarly to phase two exams, will account for 100% of the final grade, disregarding the continuous assessment component.
DAVID B. NASH, ELIZABETH R. RANSOM, MAULIK S. JOSHI, SCOTT B. RANSOM (2019) The Healthcare Quality Book: Vision, Strategy, and Tools, Fourth Edition. Chicago: Health Administration Press. 513p.
PATRICE SPATH (2013). Introduction to Healthcare Quality Management, Second Edition. Chicago: Health Administration Press. 289p.
https://www.gov.uk/government/publications/berwick-review-into-patient-safety
NATIONAL ADVISORY GROUP ON THE SAFETY OF PATIENTS IN ENGLAND (2013). Improving the Safety of patients in England (The Berwick Report), Agosto. 46, Disponível em:
FRAGATA, J.(2012).. Segurança dos Doentes - Uma Abordagem Prática, Lidel - Edições Técnicas, Ldª, Lisboa, 2012, 324 p.
SESCAM Servicio de Salud de Castilla-La Mancha. Manual de Calidad Asistencial. 2009, 671. Disponivel em: http://sescam.jccm.es/web1/profesionales/Calidad/Manual_Calidad_Asistencial-SESCAM_SCLM.pdf
REASON, James e Alan Hobbs. Managing Maintenance Error. A Pratical Guide, Ashgate Publishing Company, 2003, 183.
ORGANIZAÇÃO MUNDIAL DA SAÚDE. Guidance on developing quality and safety strategies with a health system approach, Copenhaga, 2008, 48.
NICE. Principles for Best Practice in Clinical Audit, Radcliffe Medical Press, Oxon, Reino Unido, 2002.
MEARS, Peter. Quality Improvement Tools & Techniques, McGraw-Hill, Nova Iorque, 1995, 326
INSTITUTE OF MEDICINE. Crossing The Quality Chasm. A new Health System for the 21th Century. National Academy Press, Washington D.C., 2001 (5.ª Ed. de Junho 2004), 287.
INSTITUTE OF MEDICINE. To Err is Human. Building a Safer Health System. National Academy Press, Washington D.C., 2000, 287.
França, Margarida. "Gestão da qualidade e inovação em saúde". Financiamento Inovação e Sustentabilidade, apdh, Lisboa, Outubro 2008.
FRAGATA, José et al. Risco Clínico. Complexidade e performance, Livraria Almedina, Coimbra, Maio 2006, 346
BERWICK, Donald M., A. Blanton Godfrey e Jane Roessner. Curing Health Care - New Strategies for Quality Improvement, Jossey-Bass Publishers, São Francisco, 1990, 287.
ARANAZ, JM e al. Gestión Sanitaria. Calidad e seguridad de los pacientes. FUNDACÍON MAPFRE, Ediciones Diaz Santos, 2008, 395.
Management Control for Executives
LG1. To understand the methodologies and criteria of evaluation performance
LG2. Structure a management performance system that improves individual and global performance
P1. Management information
P2. EVA and value management by residual income
P3. Responsibility centers and performance evaluation
P4. Global performance: balanced scorecard and tableau de bord
1) Periodical evaluation: case solving/work, in group/individual (40%) and an individual written final test (60%). Requires a minimum grade of 7,5 points in each element (or group of elements), attendance to classes of at least 2/3, and a minimum of 10 points in the final classification.
2) Exam (1st sitting): written test (100%), requiring minimum 10 points to get approval.
3) Exam (2nd sitting): written test (100%), requiring minimum 10 points to get approval. Scale: 0-20 points.
Jordan, H., Neves, J.C., e Rodrigues, J.A. (2015). O Controlo de Gestão - ao Serviço da Estratégia e dos Gestores. Áreas Editora.
Merchant, K. A., e Van der Stede, W. A. (2017). Management Control Systems. Performance Measurement, Evaluation and Incentives. Prentice Hall.
Ciberlaw
This CU aims to raise the students? awareness about the relevance of the principles and rules applicable to ICT uses, their significance as an expression of the values that businesses, markets and technological progress itself should accommodate, while seeking to promote students? knowledge acquisition and encouraging their critical perspectives, combining theory and practice relying on analysis and discussion of case studies.
ProgramIntroduction: THE TIPC and the sources of national law. Importance of European policies. Constitutional principles, freedoms and rights in the 'software age'. CyberSecurity Law. Computer programs: Related rights. Protection of personal data and privacy: the EU General Data Protection Regulation and the Enforcement Act. Emerging challenges: big data, information quality, cybercrime and algorithmic decision making. Meaning of crisis management. Ethics and mechanisms of criminal participation.
Evaluation processThe evaluation shall be carried out on the basis of two individual research papers, in which one of them is submitted by oral presentation in the form to be defined (80%). Active participation in classes will be positively valued in the final classification (20%).
Bibliography-Gonçalves, Maria Eduarda, ?Tensões entre a liberdade de informação e a propriedade intelectual na era digital? in Jorge Bacelar Gouveia e Heraldo de Oliveira Silva (coords.), I Congresso Luso-Brasileiro de Direito, Coimbra, Almedina, 2014, p. 275-295.
-Gonçalves, Maria Eduarda, ?The EU Data Protection Reform and the Challenges of the Big Data. Remaining uncertainties and ways forward?, Information & Communications Technology Law 26 (2), 2017, p. 1-26.
-Gonçalves, Maria Eduarda, Direito da Informação, Novos direitos e modos de regulação na sociedade da informação, Coimbra, Almedina, 2003 (próxima edição programada para 2019).
-Reed, C., Computer Law, 7th Edition, Oxford, Oxford University Press, 2012.
-Revista do IDN ? Nação e Defesa, n.º 133, CiberSegurança.
-MARTINS, José Carlos Lourenço - Gestão de Segurança da Informação e Cibersegurança nas Organizações: Sistema e método, Sílabas & Desafios, outubro de 2021, isbn:9789898842596.
-https://link.springer.com/content/pdf/10.1007/s11292-022-09504-2.pdf
- https://www.academia.edu/39724415/Protocolo_de_Sa%C3%ADda_pol%C3%ADtica_e_plano_no_contexto_da_trilogia_da_Segurança_da_Informação
- https://www.academia.edu/699096/Do_espectro_de_conflitualidade_nas_redes_de_informacao_por_uma_reconstrucao_conceptual_do_terrorismo_no_ciberespaco
- https://www.academia.edu/40494857/Segurança_da_informação_e_cibersegurança_aspetos_práticos_e_legislação
- https://www.academia.edu/699210/CONTRIBUTO_PARA_ESTUDOS_DE_INTELLIGENCE_SOBRE_OS_SETE_ESPAÇOS_DE_CONFLITO_POR_UM_MODELO_HOLÍSTICO_DE_ANÁLISE
-LEVITT, Steven D., DUBNER Stephen J. ? Freakconomics, Penguin, 2005.
-LINDSTROM, Martin ? Brandwashed, 1.ª ed. Gestão Plus, 2012
-GLEICK, James ? Informação, 1.ª ed. Círculo Leitores, 2012.
-AYRES, Ian ? Super Crunches, 1.ª ed. Academia do Livro, 2010.
-Bibliografia complementar / Complementary Bibliography
Big Data and Business Analytics
LG1. Provide a general overview of the different data science techniques and their use and limitations in management.
LG2. Students must be able to use the R/RStudio program.
P1. Introduction to Predictive Modelling
P2. Fitting model to data
P3. Models? statistical evaluation
P4. Forecasting
1) Periodical evaluation: case solving/work, in group/individual (50%) and an individual written final test (50%). Requires a minimum grade of 9,5 points in individual evaluation, attendance to classes of at least 60%, and a minimum of 10 points in the final classification.
2) Exam (1st sitting): written test (100%), requiring minimum 10 points to get approval.
3) Exam (2nd sitting): written test (100%), requiring minimum 10 points to get approval. Scale: 0-20 points.
Wiley, M. e Wiley, J. F. (2019), Advanced R Statistical Programming and Data Models, Springer
Provost, F. e Fawcett, T. (2013), Data Science for Business, O?Reilly
Curto, J. D. (2017), Protenciar os negócios? A estatística dá uma ajuda!, 2ª edição, Edição de Autor
Clinical Governance
1. To characterize the different dimensions of clinical governance
2. Identify appropriate practices to promote safety in health care
3. Identify principles ethical principles in the health
1 Introduction to Clinical Governance
2 Basic Elements of Clinical Governance
3. Safety Promotion in Health Care
4. Clinical Management, Knowledge and Innovation
5. Ethics in Health
6. Doctors and Society - Professionalism
Ongoing evaluation requires a minimal presence in 60% of the classes time and includes the accomplishment of:
- An individual or group work - 20%
- An individual test - 80% and a minimum score of 10 points.
The assessment is performed in two phases. In 1st phase the participant will be in the continuous evaluation system. The 2nd phase it corresponds to a final exam that will represent 100% of the final score obtained, in this case it will not be considered the continuous evaluation result.
FRAGATA, José. Segurança dos Doentes - Uma Abordagem Prática, Lidel - Edições Técnicas, Ldª, Lisboa, 2012, 324.
THE NATIONAL PATIENT SAFETY AGENCY, Seven steps to patient safety. An overview guide for NHS staff, Edição de Autor, Londres, Abril 2004, 25. Disponivel em: http://wwww.npsa.nhs.uk
OVRETVEIT, John e Paulo Sousa. Quality and Safety Improvement Research: Methods and Research Practice from the International Quality Improvement Research Network (QIRN), Edição dos Autores, Escola Nacional de Saúde Pública e MMC Karolinska Institutet, Lisboa, 2008, 294.
INSTITUTE OF MEDICINE. Crossing The Quality Chasm. A new Health System for the 21th Century. National Academy Press, Washington D.C., 2001 (5.ª Ed. de Junho 2004), 287.
INSTITUTE OF MEDICINE. To Err is Human. Building a Safer Health System. National Academy Press, Washington D.C., 2000, 287.
FRAGATA, José et al. Risco Clínico. Complexidade e performance, Livraria Almedina, Coimbra, Maio 2006, 346.
Artificial Intelligence in Healthcare
At the end of the curricular period of this UC, the student should be able to:
LO 1. Understand the historical evolution and assumptions of Artificial Intelligence;
LO 2. Describe the fundamentals, main algorithms and techniques used in Artificial Intelligence and apply them in problem situations;
LO 3. Analyse the impact of Artificial Intelligence on multiple applications in the healthcare sector;
LO 4. Properly consider Artificial Intelligence in digital transformation solutions applied to health services;
LO 5. Integrate the concepts covered in different areas of healthcare services.
LO 6. Create innovative solutions with Artificial Intelligence in the healthcare.
S1. Introduction to Artificial Intelligence (AI)
- What is AI?
- Historical overview of AI
- Environment in the digital health industry
- Healthcare services management with AI
- Paradigms and general applications in health
S2. Artificial Intelligence and Data Science
- Synergies between AI and other areas
- Introduction to data analysis
- Automated systems
- Healthcare information systems
S3. Fundamentals of Artificial Intelligence
- Fundamental concepts
- Automatic learning
- Machine Learning and Deep Learning
- Main algorithms
- Computer vision
- Forecast
- Models
S4. Artificial Intelligence in healthcare
- Definition of requirements in systems with AI
- Healthcare and digital transformation
- Healthcare management with AI
- Culture and organizational restructuring
- Business models
- Ethics and responsible use
- Examples of AI applications in healthcare
Notwithstanding with strict compliance to the program regulation, periodic evaluation requires a minimal presence in 60% of the classes time and includes the accomplishment of:
- Individual test, with a weighting of 100% and a minimum score of 9.5/20 points.
Alternatively, the final exam, similarly to phase two exams, will account for 100% of the final grade, disregarding the periodical assessment component.
Zeng, X., Long, L. (2022). Introduction to Artificial Intelligence. In Beginning Deep Learning with TensorFlow (pp. 1-45). Apress, Berkeley, CA.
Szolovits, P. (2019). Artificial intelligence in medicine. Routledge.
Shaw, J., Rudzicz, F., Jamieson, T., Goldfarb, A. (2019). Artificial intelligence and the implementation challenge. Journal of medical Internet research, 21(7), e13659.
Munavalli, J, Boersma, H., Rao, S., Van Merode, G (2021). Real-time capacity management and patient flow optimization in hospitals using AI methods. In Artificial intelligence and Data mining in healthcare (pp. 55-69). Springer, Cham
Gil, D., Hobson, S., Mojsilovi?, A., Puri, R., Smith, J. (2020). AI for management: An overview. the Future of Management in an AI World, 3-19.
Bonab, A. B., Rudko, I., Bellini, F. (2021). A Review and a Proposal About Socio-economic Impacts of Artificial Intelligence. Business Revolution in a Digital Era, 251-270
Agah, A. (Ed.). (2013). Medical applications of artificial intelligence. CRC Press.
Russell, S. e Norvig, P. (2010) Artificial Intelligence: a Modern Approach, 3rd Edition Prentice Hall
Ginsberg, M. (2012). Essentials of artificial intelligence. Newnes.
Costa, E. e Simões, A (2011) Inteligência Artificial. Fundamentos e Aplicações. 3ª edição, FCA - Editora
Project Work in Applied Management in Healthcare
LO1: Correctly define a problem, its delimitations and subproblems in order to prepare scenarios for solutions;
LO2: Develop benchmark studies for similar problems and their solutions;
LO3: Conduct an empirical process of survey and analysis of the reality to allow better suitability and search for solutions;
LO4: Develop the proposed solutions and systematize both their presentation and the choice of what best suits the reality studied;
LO5: Argue and discuss critically for and against its position;
LO6: Communicate in writing and orally the work done and the elaboration.
The nature of the course seeks to apply competencies already acquired to achieve the goal of completing the project work. However, it allows students to be guided by the process of analysis, formulation and implementation of solution (s) for practical problems. Some of the subjects included in the course include:
CP1: Definition of the problem.
CP2: Benchmark of other realities.
CP3: Definition of the solution (s);
CP4: Writing and presentation (Preparation for defense)
The Project should be defended in public, where the following components will be evaluated:
a) technical component; b) written format and c) oral presentation and arguments, and following the norms established by Iscte.
Periodical evaluation: project design.
Final evaluation - monograph, structured presentation type field work.
The process, integrated, is worth 100%.
- Porter, M., Teisberg, E. (2006) Redefining Health Care ? Creating Value-Based Competition on Results. Harvard Business School Press.
- Johnson, J. & Rossow, C. (2017). Health Organizations: Theory, Behavior, and Development. Jones & Bartlett Learning, LLC.
- McWay, D.C. (2022). Today's Health Information Management: An Integrated Approach. Austrália: Cengage.
- Bove, L.A. & Susan M. Houston, S. M. (2020). Project Management Skills for Healthcare: Methods and Techniques for Diverse Skillset. Reino Unido, Routledge.
- Wheelen, T., Hunger, J. (2012) Strategic Management and Business Policy: Toward Global Sustainability. Pearson
- Cameron K. & Quinn R. (2011). Diagnosing Changing Organizational Culture. John Wiley & Sons.