Presentation

The Student Ombudsman is; an independent órgão whose function;ão is to defend and promote;ão the rights and legitimate interests;imo of enrolled students no Iscte.

The Student Ombudsman is appointed by the Rector, on the proposal of the Pedagogical Council;gico, after consultation with the Students' Association, from among personalities who are not in actual exercise of function;ões at Iscte.

It is the responsibility of the Student Ombudsman to assess the exposure;ões of students on related pedagogógies;gics and access;ão social and administrative matters;rias and address the The Ombudsman's activities are carried out in coordination with the Council. Pedagógico, with the Associação de Estudantes and with the Serviços de Acção Social, under the terms set out in the Student Ombudsman Regulation, approved by the General Council.

Provider

Maria Antónia Jorge de Jesus

ISCTE-IUL

Confidentiality

The Student Ombudsman as well as collaborators comply with the duty of confidentiality under the law, regarding the privacy and private life of the people involved in the process. Such information;ões will also be excluded;m from the annual activity report. órgãos, organic teaching and research units;ão and service;os have the duty to provide the collaboration;ão, clarifications and information;ões that the Provider requires from them for the achievement;ão of their functions;ões and the duty to speak out and make known the position;ão that they adopt on the recommendations;ões received, to the Provider and interested parties.

The Provider has competence to set in writing a deadline for satisfying all requests made with a note of urgency. previous numbers constitutes an act of disobedience subject to disciplinary procedure.

The Student Ombudsman may also request;m information;ões à Associação de Estudantes do Iscte and others, as well as any student to whom the case interest or is related to it and request the respective presence;a for the hearing;ão, through;s of the competent órgãos, with the absence being considered if the hearing;ão coincides with academic activities.

What the Provider can do

Without prejudice;zo to the competencies assigned;das to other Iscte Iscte services and services, it is the responsibility of the Iscte Provider Student:

Enjoy participation;ões or exhibition;ões of students on social and administrative matters related;

Formulate a recommendation;ões on the actions;ões to be developed and the measures to be taken, with the competent órgãos, as a result;ence of the análise of the issues;es that are submitted, with a view to preventing and repairing illegalities or injustice;as and increasing the degree of satisfaction;ão of those studying at the Iscte.

What the Provider cannot do

Annul, revoke or modify the acts of the statutorily competent órgãos;

Suspend the course of any deadlines, namely those for complaints;ão, hierarchical appeal;rquico or exercise;exercise of any other rights;

Act on scientific material;ria;fica, concrete results of school assessment;ão and on ongoing disciplinary processes in which students participate as defendants or complainants.