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Lectured in
English
Teaching Type In person
Faculty for (2025/2026)
Director (PersonFunction)
Research Seminar in Management of Services and Technology
Simulation of Systems and Operations
Operations Management in Service
Ana Lúcia Martins is an Associate Professor at ISCTE-IUL and an integrated researcher at BRU-Iscte (Business Research Unt). She holds a PhD in Management, with a specialization in Operations Management and Technology, and an MSc in Management, with a specialization in Strategy. She currently serves as co-director of the Master in Humanitarian Action, and in the past served as director of the bachelor's degree in Industrial Management and Logistics. Ana teaches Operations Management, Logistics Management, Service Operations Management, and Supply Chain Management. Ana authored more than 85 scientific articles. Ana publishes in scientific journals such as the International Journal of Logistics Management, International Journal of Industrial Engineering and Management, and Public Money and Management, among others. She has authored book chapters in logistics management and lean management in the justice systems. Her current main research topics are operations management in humanitarian settings, logistics management, supply chain management, and lean management in the services area, mainly in judicial and healthcare systems. Ana is involved in several european projects, contributing in the areas of operations management and assurance of learning activities.
Supply Chain Management
Innovation Management
Strategy and Corporate Development
Pedro is a co-Diretor of ISCTE Executive Education's Executive MBA, Director of the MScBA, and Deputy Director of the Business Research Unit (BRU-IUL) of the University Institute of Lisbon (ISCTE-IUL), where he is an Integrated Member.
He has authored 3 books and published several articles in top journals, including FT-50 journals - an article in the Harvard Business Review and a Digital Article in the MIT Sloan Management Review.
His main areas of interest are General Management, Stakeholders' Management and Negotiation, and Corporate Governance.
Pedro has significant management experience, holding positions in various corporate bodies of large companies, as well as academic management positions.
Pedro has high teaching experience at various levels of education, with very good performance evaluations.
Capital Investment Appraisal
Operations Management
Dr. Ulpan Tokkozhina is an Invited Assistant Professor at ISCTE-IUL with specialization in Operations Management, Logistics and Supply Chain Management. She holds a PhD in Management degree with thesis in blockchain technology implementation for supply chain management improvement. Ulpan teaches courses on Operations Management, Logistics and Supply Chain Management for both Bachelor and Master degree students. She has co-authored several academic articles and book chapters about the impact of novel technologies on supply chain performance, also won Best Paper Award at EAI INTSYS 2022 International Conference. Ulpan was invited as a guest speaker at an international level - including Mexican University Tecnológico de Monterrey, Molde University of Logistics in Norway and Fundação Getulio Vargas in Brazil. Her current main research interest is novel technologies implementation and use in supply chain context. Currently, Ulpan is involved in a research project "Fish2Fork" curated by EEA Grants and Inov Inesc Inovação, which is aimed on finding novel technological solutions for transparent and sustainable fishing and fish products consumption.
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