Programme Structure for 2026/2027
| Curricular Courses | Credits | |
|---|---|---|
| 1st Year | ||
|
Innovation Management
6.0 ECTS
|
Parte Escolar > Mandatory Courses | 6.0 |
|
Technology Management
6.0 ECTS
|
Parte Escolar > Mandatory Courses | 6.0 |
|
Capital Investment Appraisal
6.0 ECTS
|
Parte Escolar > Mandatory Courses | 6.0 |
|
Operations Management
6.0 ECTS
|
Parte Escolar > Mandatory Courses | 6.0 |
|
Simulation of Systems and Operations
6.0 ECTS
|
Parte Escolar > Mandatory Courses | 6.0 |
|
Strategy and Corporate Development
6.0 ECTS
|
Parte Escolar > Mandatory Courses | 6.0 |
|
Operations Management in Service
6.0 ECTS
|
Parte Escolar > Mandatory Courses | 6.0 |
|
Supply Chain Management
6.0 ECTS
|
Parte Escolar > Mandatory Courses | 6.0 |
| 2nd Year | ||
|
Research Seminar in Management of Services and Technology
6.0 ECTS
|
Parte Escolar > Mandatory Courses | 6.0 |
|
Dissertation in Management of Services and Technology
54.0 ECTS
|
Final Work | 54.0 |
|
Business Problem in Management of Services and Technology
54.0 ECTS
|
Final Work | 54.0 |
Innovation Management
This course prepares you to:
LG1. Turn ideas into innovative products, services or processes;
LG2. Manage the life cycle of innovations and predict innovation diffusion;
LG3. Draft innovation strategies that spur innovation across business processes;
LG4. Design and create innovative products, services or processes.
S1. Introduction and drivers of innovation
S2. The adoption of innovations
S3. The Fuzzy Front-End - Creativity
S4. The Fuzzy Front-End - Idea management
S5. Idea Development
S6. Strategy - Innovation strategy
S7. Execution - Implementing innovation
S8. Technology - Driver of innovation
S9. The technology of the future - use cases for Robotics, AI, IoT, blockchains, and more
Option 1: Assessment throughout the semester
1. Attendance (80% min)
2. Group Project (50%): min 8.5 points.
3. Individual Evaluation (part of the project) (20%): min 8.5 points.
4. Test (30%): min 10 points.
Option 2: Final Exam (For students who have not passed an assessment during the semester):
Students may complete or submit components 2. 3. or 4.
Comp. 2 may be individual at the student's option.
Weighted average must be above 9.5 points
- Schilling, M. (2023). Strategic Management of Technological Innovation. 7th Edition, McGraw-Hill Education.
- Furr N. & Dyer J. (2016) The Innovators? Method: Bringing the Lean Start-up into Your Organization
- Christensen C. (2016) The Innovators' Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change)
- Eric Ries, The Lean Startup
- Steve Blank & Bob Dorf. The Startup Owner's Manual
- Alexander Osterwalder et al. Business Model Generation,
- Malcolm Gladwell. Outliers: The Story of Success.
- Malcolm Gladwell. The Tipping Point: How Little Things Can Make a Big Difference.
Technology Management
LO1. Identifying and interpreting the source and dynamics of technological innovation with special focus on the Open Innovation Paradigm.
LO2. Analyzing and appraising Open Innovation practices and their impact on technology innovation
LO3. Identifying the market for innovation and its competitive dynamics.
LO4. Analyzing and appraising the competitive mechanism of the technology innovation market
LO5. Defining and discussing methodologies for capturing the value of the innovation through a business model.
LO6. Characterizing and designing business model patterns
S1. What is innovation
S2. The Closed Innovation Paradigm
S3. The Open Innovation Paradigm
S4. Types of Open Innovation Practices
S5. Crowdsourcing
S6. Cases of Open Innovation and Crowdsourcing
S7. The market for Innovation
S8. Standard battles and dominant technologies
S9. Timing and entry
S10. First mover advantage and disadvantages
S11. The market of innovation - Cases
S12. Introduction to innovative business models
S13. Innovative business models
S14. Disruptive innovation business models
1) Assessment throughout the semester
This is done through a final written test and the resolution of case studies, covering the following components:
-Attendance>=80%
-Group work (4 to 6 students) (Min. 8.5 points): 35%
-Individual assessment through a written test (Min. 8.5 points): 65%
2) Final individual written exam for students who failed 1)
Pass: 9.5 points
Schilling, MA (2023) Strategic management of technological innovation. 7th Edition, McGraw-Hill Education.Goffin K, Bock AJ, George G (2017) The Business Model Book: Design, build and adapt business ideas that drive business growth, Person
Mitchell R (2016) Innovation Management: Effective strategy and implementation, Third Edition, Red Globe Press
Afuah, A (2014) Business Model Innovation: Concepts, Analysis, and Cases. Routledge.
Mazzola, E., G. Perrone, and D. S. Kamuriwo, 2015. Network embedd- edness and new product development in the biopharmaceutical industry: The moderating role of open innovation flow. International Journal of Production Economics 160 (2): 106-19.
Mazzola, E., Bruccoleri, M. and Perrone, G. (2012) 'The effect of inbound, outbound and coupled innovation on performance', International Journal of Innovation Management, Vol. 16, No. 6, pp.1240008-35.
Magretta J., 2002. Why Business Models Matter, HBR;
Laursen, K. and Salter, A., 2006. 'Open for innovation: the role of openness in explaining innovation performance among U.K. manufacturing firms', Strategic Management Journal, Vol. 27, No. 2, pp.131-150.
Innovation Tatics, Platform business model [part 1]: the most revolutionary business model right now.
Hagel III J and Singer M., 1999. Unbundling the Corporation, HBR;
Gassmann, O., Enkel, E. and Chesbrough, H., 2010. 'The future of open innovation', R&D Management, Vol. 40, No. 3, pp.213-221.
Christensen C. M. et al., 2015. What is disruptive innovation, HBR;
Chiaroni, D., Chiesa, V. and Frattini, F., 2010. 'Un-ravelling the process from closed to open innovation: evidence from mature, asset-intensive industries', R&D Management, Vol. 40, No. 3, pp.222-245.
Chesbrough, H., 2003. Open Innovation: The New Imperative for Creating and Profiting from Technology, Harvard Business School Press, Boston.
Capital Investment Appraisal
In the end of this course, the student should:
- Be able to describe the process of preparing a Business Plan from identifying the initial idea to obtaining investment results
- Understand the interrelationships between financing decisions and other aspects of new venture strategy;
- Identify the financing sources available to a new venture and their basic attributes, including venture capital;
- Be able to evaluate an innovative investment project from a business perspective.
1. Financial appraisal of innovative projects
1.1. Business Plan of innovative projects. Structure and main elements.
1.2. Financial evaluation of new venture projects. Evaluation criteria.
1.3. Analysis of uncertainty and risk of investment projects. Sensitivity analysis.
1.4. New venture financing. Financing circuit. Funding sources for innovative projects. Venture capital.
Option 1: Evaluation throughout the semester
1. Groupwork: 40%
2. Individual end-of term test: 60%
Average passing grade is 9.5 points, with at least 8 points (out of 20) for components 1 and 2.
Option 2: Final Exam
Individual end-of-term exam: 100%
A positive evaluation means a grade of 9.5 or above (out of 20).
Markides C. (2023). Business Model Innovation: Strategic and Organizational Issues for Established Firms. Cambridge University Press.
Markides C. (2021). Organizing For The New Normal: Prepare Your Company For The Journey Of Continuous Disruption. Kogan Page Ltd.
Mota, A., Barroso, C., Nunes, J., Oliveira, L., Ferreira, M. e Inácio, P. - Finanças da Empresa, 6ª Edição, 2020, Ed.Sílabo.
Smith, R. L., Smith, J. K., Bliss, R. T. - Entrepreneurial Finance: Venture Capital, Deal Structure & Valuation, Second Edition 2nd Edition,2020.
Brealey, R., Myers, S. & Allen, F. (2019). Princípios de Finanças Empresariais, McGraw-Hill Portugal,13ª Edição
Operations Management
LO1: Control the materials resources needed by the processes
LO2: Plan the utilization of resources needed by the processes to satisfy customers' needs
LO3: Support the planning and control of operations using as a basis different tools and methods.
S1: Aggregate Planning
S2: Theory of Constraints
S3: Resource Planning: Master Production Schedule e Materials Requirement Planning
S4: Scheduling
S5: Queueing theory
OPTION 1: CONTINUOUS ASSESSMENT
1. Participation in class (Attendance >= 80%): 10%
2. Groupwork and discussion: 40%
3. Individual end-of term test: 50%
Average passing grade is 9.5 points, with at least 7.5 points (out of 20) in each component.
OPTION 2: FINAL EXAM Individual end-of-term exam: 100% A positive evaluation means a grade of 9.5 or above (out of 20).
[1] Krajewski, L.J., Malhotra, M.K. (2022) Operations Management: processes and supply chains, 13th Edition, Pearson
[2] Heizer, J., Render, B., Munson, C. (2023) Operations Management: Sustainability and Supply Chain Management, 14th Edition, Pearson
[1] Slack, N., Brandon-Jones, A. e R. Johnston (2019) Operations Management, 9th Edição, Pearson
[2] Carvalho, J.C. et al. (2010) Logística e Cadeia e Abastecimento, Edições Sílabo
[3] Jacobs. F.R. e R.B. Chase (2014) Operations and supply chain management, 14ª Edição, McGraw-Hill.
Simulation of Systems and Operations
At the end of the module, it is intended that students should be able to:
LO1: Model the problems under study;
LO2: Integrate other skills;
LO3: Apply the simulation analysis to trace out the implications and consequences of a proposed system or course of action;
LO4: Propose solutions based on the results.
1. Overview
1.1. What is Simulation?
1.2. Why use Simulation?
1.3. Simulation Process
1.4. Concepts in Simulation
1.5. An Example
2. The Role of Statistics in Simulation
2.1. Some Probability Distribution Laws
2.2. Statistical Inference
2.3. Applications of the Central Limit Theorem
3. Introduction to SIMUL8
3.1. Overview
3.2. Basic Concepts
3.3. An Example based on a Generic Simulation Model
3.4. Improving the Graphical Appearance
3.5 Controlling the Simulation Experiment
3.6. Using Excel to Analyse Results
3.7. Variation in Simulation Experiments
4. Further Modelling Techniques
4.1. Priorities
4.2. Interruptions
4.3. Resources and Shifts
4.4. Routing
4.5. Labels
4.6. Visual Logic Programming Language
The evaluation system includes:
- Individual work on Probability and Statistics: 25%
- Up to four students Team Project: 25% Project Report; 50% individual written assessment.
This grading system requires a rate of attendance to classes of at least 80%. Students failing this requirement do not get approval in the unit.
IN THIS UNIT THERE IS NO EXAM.
[1] Arsham, H., "The shortest Route to Applications", 2020 (disponível na Internet).
[2] Banks, J., Carson II, J.S., Nelson, B.L., and Nicol, D.M., Discrete-Event System Simulation, Pearson Education Inc., 5th Edition, 2009.
[3] Brito, A. e Teixeira, J.M.F., Simulação por Computador, Publindústia, 2001.
[4] Fishwick, P.A., "Computer Simulation: The Art and Science of Digital World Construction", 1995 (disponível na Internet).
[5] Maguire, J.N., "Discrete Computer Simulation- Technology and Applications - The Next Ten Years," Proceedings of the Spring Joint Computer Conference, 815-826, 1972.
[6] Shalliker, J., An Introduction to Simulation in the Service Industry using SIMUL8 (release 16), for SIMUL8 Corporation, 2009.
[7] Shalilker, J. & Suleman, A., Guia de Simulação Discreta por Computador usando SIMUL8, V2.1, 2017 (disponível no Moodle).
[8] ---- SIMUL8: Manual and Simulation Guide, by SIMUL8 Corporation.
[1] Concannon, K., Elder, M., Hunter, K., Tremble, J., and Tse, S., Simulation Modeling with SIMUL8, Visual Thinking International, 2007.
[2] Brailsford, S., Churilov, L., and Dangerfield, B. (Editors), Discrete-Event Simulation and System Dynamics for Management Decision Making, Wiley, 2014.
[3] Szczerbicka, H., Trivedi, K.S., and Choudhary, P.K., "Discrete Event Simulation with Application to Computer Communication Systems Performance: Introduction to Simulation", IFIP International Federation for Information Processing, Volume 157/2004, 271-304, 2004
Strategy and Corporate Development
At the end of the curricular unit, each student should be able to achieve the following learning outcomes (LOs):
LO1. To develop concepts underlying the strategic management process and understand the ways different theoretical perspectives approach this process.
LO2. To understand and apply the concept of dynamic capabilities and its approach to strategy
LO3. To introduce concepts underlying the development of competitive and corporate strategies
LO4. To understand the importance of implementation and control in the process of strategic management
LO5. To develop critical thinking
LO6. To have autonomy to plan their own learning processes in order to deep their knowledge in this area of study.
The programmatic contents (PC) are adapted for students with business administration backgrounds and are as follows:
PC1. Fundamentals of strategy
PC2. The strategic management process: New trends
PC3. Internal analysis of the organization
PC4. External environment analysis
PC5. Business strategies
PC6. Corporate strategies
PC7. Strategy implementation
PC8. Strategic control
Option 1 (Evaluation throughout the semester)
i. Individual written test 50%
ii. Group assignment 40%
iii. Seminar report 10%
To successfully complete the curricular unit, students must obtain a weighted average of 10 points or more, with at least 8 in each assessment component.
Option 2 (Evaluation by exam)
To pass: 10 or more points
Barney, J. & Hesterley S. (2019). Strategic Management and Competitive Advantage: Concepts and Cases, 6th Edition, Pearson.
Grant, R. (2021). Contemporary Strategy Analysis, 11th edition, Wiley.
Stadler, C., Hautz, J., Matzler, K. & Friedrich von den Eichen, S. (2021). Open Strategy: Mastering Disruption from Outside the C-Suite. Cambridge, MA: The MIT Press.
Breznik, L. & D. Hisrich, R. (2014). Dynamic capabilities vs. innovation capability: Are there related? Journal of Small Business and Enterprise Development, 21(3), 368-384.
Eisenhardt, K. & Martin, J. (2000). Dynamic capabilities: What are they? Strategic Management Journal, 21(10/11), 1105-1121.
Gebauer, H. (2011). Exploring the contribution of management innovation to the evolution of dynamic capabilities. Industrial Marketing Management, 40(8), 1238-1250.
Prange, C. & Verdier, S. (2011). Dynamic capabilities, internationalisation processes and performance. Journal of World Business, 46(1), 126-133.
Riviere, M. & Suder, G. (2016). Perspectives on strategic internationalisation: Developing capabilities for renewal. International Business Review, 25(4), 847-858.
Teece, D., Pisano, G. & Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509-533.
Operations Management in Service
By the end of the unit, students should be able to:
LO1: Develop awareness of the characteristics of service and also skills of service thinking;
LO2: Learn about opportunities offered by technology to improve productivity and value creation in service organizations;
LO3: Understand service growth and expansion both domestically and internationally, and to appreciate the entrepreneurial opportunities in service;
LO4: Measure and control service and plan how it should be continuously improved.
S1: Introduction to what is Service and what we mean by service
S2: Back stage vs front stage, the theater metaphor
S3: Design, mapping and analysis
S4: Breaking the trade-off efficiency-service. The Service concept
S5: Service quality, capabilities and capacity management S6: Different logics in Service and smart services
S7: How to measure the scaling and grow of the service process (a continuous process)
OPTION 1: CONTINUOUS ASSESSMENT
1. Class participation, attendance (>=90%) and 4 individual assignments: 20%
2. Short cases and/or articles (2 per group): 25%
3. Final case project (Groupwork): 25%
4. Individual end-of term test: 30% Average passing grade is 9.5 points, with at least 9.5 points (out of 20) for each component.
OPTION 2: FINAL EXAM Individual end-of-term exam: 100% A positive evaluation means a grade of 9.5 or above (out of 20).
Bordoloi, S., Fitzsimmons, J.A., Mona J. Fitzsimmons (2023). Service Management: Operations, Strategy, Information Technology (10th edition), McGraw-Hill Higher Education, New York Maglio, P.P., Kieliszewski, C.A., Spohrer, J.C., Lyons, K., Patricio, L., and Y., Sawatani, (eds). (2019). Handbook of Service Science, Volume II, New York: Springer.
Supply Chain Management
Students should be able to:
LO1: Understand the fundamentals of both Logistics and Supply Chain Management (SCM) and understand the main challenges of actual supply chains.
LO2: Review situations, apply relevant logistics models and methods, and compare solutions concerning: a. independent demand inventory management systems b. selective and repetitive cycles and value creation c. procurement and outsourcing strategies d. transportation, warehousing and information systems applied in Supply Chains
LO3: Apply theory to lab situations.
S1: Logistics & Supply Chain Management
S2: Selective and Repetitive Cycles; Value
S3: Supply Chain Strategies
S4: Bullwhip Effect
S5: Speed Challenge
S6: Supply Chain Simulator
OPTION 1: CONTINUOUS ASSESSMENT
1. Attendance >= 80%
2. Groupwork and discussion: 50% (10% Speed Challenge; 10% Participation; 30% final case)
3. Individual end-of term test: 50%
Average passing grade is 9.5 points, with at least 7 points (out of 20) in each component.
OPTION 2: FINAL EXAM Individual end-of-term exam: 100% A positive evaluation means a grade of 9.5 or above (out of 20).
Christopher, M. (2023) Logistics & Supply Chain Management, 6th Edition, Financial Times Publishing International.
Research Seminar in Management of Services and Technology
LG1. Define a research problem and research problem and research objectives and select appropriate research methods
LG2. Formulate research hypothesis and select and relevant research variables aimed at hypothesis testing
LG3. Conduct literature searches in order to maximize relevance and reliability
LG4. Write a research project using a scientific style
PC1. Introduction: diferences between scientific and common sense knowledge
PC2. Major research processes
Research phases
Literature review
Problem formulation
Defining research objectives
Conceptualizing variables and their relations
PC3. Data gathering
Data gathering techniques
Secondary information analysis
Doing research in organizational settings
PC4. Report organization and writing
- Class Participation: 20%
- Project: 80%
The minimum passing grade is 10.
Privitera, Gregory (2019) Research Methods for the Behavioral Sciences, SAGE, 3rd edition.
Gravetter, Frederick J. & Forzano, Lori-Ann (2022) - Research Methods for the Behavioral Sciences, Cengage Learning, 6th Edition.
Thomas, Gary (2016) How to do your case study, SAGE, 2th Edition
Dissertation in Management of Services and Technology
1. Define a scientific problem and its relevance.
2. Define research goals and possible hypotheses;
3. Produce a literature review supporting the dissertation main problem
4. Apply the methodologies more suitable to data collection and analysis;
5. Critical reflexion sustained on theoretical frameworks and empirical results.
1. Writing the introduction and abstract
2. Definition of a research problem
3. Definition of research goals
4. Literature review
5. Defining hypothesis
6. Data collection methods
7. Data analysis methods
8. Writing conclusions and defining new research paths
- Written report
- Oral presentation with the synthesis of the thesis followed by a public defence with a jury.
- Fisher, C. (2007). Researching and writing a dissertation: A guidebook for business students. Essex: Prentice Hall
- Bryman, A. (2003). Business Research Methods. Oxford: Oxford University Press
- Pidd, M. (2003). Tools for thinking: Modelling in Mangement Science. West Sussex: Wiley.
- Gummesson, E. (1991). Qualitative Methods in Management Research. London: Sage Publications.
- Ellet, W. (2007). The case study handbook. USA: Harvard Business Press.
Business Problem in Management of Services and Technology
1. Diagnose a organizational environment and internal problem that needs a management intervention.
2. Produce a literature review supporting an applied project;
3. Define the project phases
4. Define the ways of supporting the implementation of the project and its evaluation.
1. Brief organisational diagnosis
2. Diagnosis of organizational environment and of a specific organizational problem
3. Applied literature review
4. Project cost / benefit analysis to organisations
5. Definition of a intervention project or synthesis of a case and possible solutions
6. Evaluation of impacts and possibilities of control of results
- Written report
- Oral presentation with the synthesis of the project followed by a public defence with a jury.
- Meredith, J. R. & Mantel, S. J. (2006). Project Management: A managerial approach. New Jersey: John Wiley
- Kerkner, H. (2006). Project Management: A systems approach to planning, schedulling, and controlling. New Jersey: John Wiley
- Kilmann, R. H et al (1994). Producing useful knowledge for organizations. San Francisco: Jossey-Bass.
- Burton, C. & Michael, N.. (1993). A pratical guide to project management. London: Kogan Page.