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The IT and Communications Infrastructure Services provide online contacts by registering requests for help and/or incidents on Iajuda Service Portal and via Whatsapp.
iAjuda is Iscte’s IT support channel and is available at https://iajuda.iscte-iul.pt/.
Access is granted through authentication with Iscte account credentials, such as xxnes@iscte-iul.pt and the respective password.Direct non-face-to-face support can also be provided via telephone:
Service will be primarily carried out through electronic communication channels (Whatsapp/iAjuda), allowing faster resolution of support requests and, when necessary, the use of online tools for remote support.
If the need arises, an in-person service can be scheduled.